Return & Replacement Policy
At Pawferra, we want you to receive your order in good condition and as described on our website. If your item arrives damaged, defective, or different from the item you ordered, you may be eligible for a return or replacement under the conditions below.
15-Day Return & Replacement Period
Customers may request a return or replacement within 15 days from the date the order was delivered. To be eligible, the issue must be reported to us within this 15-day period. Requests submitted after 15 days from delivery may not be accepted.
Eligible Reasons for Return or Replacement
A return or replacement request may be considered when:
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The product arrives damaged.
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The product is defective or does not function as expected due to a manufacturing or product-related issue.
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You receive an item that is different from the one you ordered.
For damaged, defective, or incorrect items, we may require sufficient evidence before approving the request.
Photo & Video Evidence
When contacting us regarding a damaged, defective, or incorrect item, you must provide clear photos and/or videos showing the issue. Depending on the nature of the problem, we may also request photographs or videos of the packaging, shipping label, product, and relevant parts of the item. This information helps us verify the issue and determine the appropriate resolution.
Return Shipping Costs
Return shipping charges are the responsibility of the customer. If your return request is approved, you will be required to arrange and pay for the return shipment. The customer must also print the provided return label and attach it securely to the return package. All approved returns must be sent using a trackable courier service. Please retain the tracking information until your return has been received and processed.
Return Condition
Returned products should be securely packaged to help prevent damage during transit. The product, accessories, packaging, manuals, and other included components should be returned where applicable. Returns may not be accepted where the issue has resulted from misuse, improper handling, accidental damage, unauthorized modifications, or normal wear and tear.
Return Process
To request a return or replacement, contact us at support@pawferra.com within 15 days of delivery. Please include:
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Order Number
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Reason for the Return/Replacement
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Clear Photos and/or Videos of the Issue
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Any other information requested by our support team
After reviewing your request, we will provide the relevant instructions if your return or replacement is approved.
Replacement
Where appropriate and subject to availability, we may offer a replacement for an eligible damaged, defective, or incorrectly supplied item. If the same product is unavailable, we may discuss an alternative resolution with you.
Refunds
Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
Important Notice
Please do not send a product back without first contacting our customer support team and receiving return instructions. Unauthorized returns may not be accepted or processed.
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Email: support@pawferra.com